Last modified: January 20, 2015
Application and Scope
You are also required to review and agree to our User Agreement, which govern your use of this Website.
Information We Collect From You
We automatically collect information about your internet connection, including but not limited to:
- The name of the Internet domain you used to access the Internet
- The IP address of the web site from which you linked directly to our Site
- The content you submit
- The date and time you accessed our Site
- The pages you visited
This information ("Non-Personal Information") does not identify you personally. We use this Non-Personal Information to monitor the effectiveness of the Site, to identify areas of interest and to consider potential improvements to the Site.
We collect information when you send us an inquiry, comment or request including any email or mailing address or telephone number you provide so that we may respond. We collect information when you choose to participate in a survey or promotion.
Use of Your Personal Information
We use Personal Information obtained from you to process our services. In the process, you must provide additional financial information such as credit card number, expiration date, money order, wire transfer or account information. This information is used for billing purposes and to fulfill services.
We do not disclose any Personal Information to non-affiliated third parties, except as necessary for us to provide our services to you, or as permitted by law, (like giving you credit for rewards, carrying out a transaction you have requested, operating or managing our business, or responding to legal process).
We may disclose any Personal Information we collect with our affiliates, including for purposes of internal audit, management, billing or administrative purposes including defending and bringing legal actions.
We are concerned about identity theft and the practice currently known as “phishing”. Our top priority is to protect you from identity theft. We do not and will not, at any time, request your credit card information, your account ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.
Sharing Your Information
We use a credit card processing company to bill users for purchases and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We use third party service providers, contractors and clients to facilitate the Website and the services we provide, and they may have access to Personal Information. In the event we merge or consolidate with another institution, Personal Information may be transferred to the successor entity. We may also disclose Personal Information if we are required to do so by law.
We may share Non-Personal Information, including aggregated demographic and statistical information, with our affiliates, partners, contractors, clients and others. Such information could be used to provide us with statistical or other analysis.
We may share Non-Personal Information with our affiliates, partners, contractors, clients and others in connection with reviews or surveys that you submit to us to post on our Website or other websites or on third-party social networking sites such as Facebook and Twitter.
We collect information to create work diaries to facilitate communication between Clients and Contractors pertaining to jobs (“Work Diaries”). Work Diaries may include input by the Contractor and automatically gathered information, such as credentials, screenshots that may contain the Contractor’s Personal Information and webcam shot (if enabled by the Contractor. We use information from Work Diaries for statistical analysis, marketing and research product development. We may use information in Work Dairies in association with Personal Information.
We will share information from Work Diaries only with the Client and with other Contractors who share a Team Room of Client. Contractor has few seconds to block information from being uploaded to our Service and Contractors also have option to review and edit the information in Work Diaries before it is locked for billing.
If you use our Service to post a job listing as a Client, job listing will be viewable on our Website. Job listings include information such as history, budget, location of job listing by the Client, the names of other Contractors performing jobs for the Client, Client feedback and rating information and timing of job performance. At the time of creating a job listing, you may select whether to make jobs public or to edit privacy settings related to the job. If you use our Service to apply for a job as a Contractor, we will share with the applicable Client, information related to your application, including, but not limited to, the information contained in your Contractor profile.
We collect feedback from users about their experience with other users of the Service. Feedback that you provide on our Website will be publicly viewable.
We may send you emails for
· Customer service required to maintain our Website program (like rewards & payment notifications); and
· Promotion of our Services;
If you do not want to receive our newsletters, offers and service information, simply contact us and be sure to include the e-mail address where such information is being sent, and state that you no longer want to receive www.best-global-support.com information and updates.
Refer a Friend Policy
You may opt to use our Refer a Friend service to refer your friends to become members of our Website. We will automatically send an email inviting your friend to visit our Website and become members of our Website. Your friend may request us to move their information by contacting us at contact us.
Right to information
In accordance with the Austrian Data Protection Act, you are entitled, free of charge, to information concerning any personal data stored as well as to the correction and deletion of such data.
While we strive to secure your Personal Information, even reasonable security measures do not guarantee the security of any information you transmit via the internet, including information submitted to our Website. We cannot guarantee that information it seeks to protect will be protected under all circumstances, including those beyond its reasonable control. By accessing our Website, you agree that you transmit information to our Website via our Website at your own risk.
We do not knowingly collect any information from children under the age of eighteen (18). Any person who provides Personal information to us represents that they are 18 years of age or older. Any person under between the age of 16-18 shall be represented by their guardian. If we learn that Personal information is collected from user under 18 years of age without proper representation by guardian then we will take appropriate steps to delete such information.
You may review your information at any time by logging into the Website. You may make changes to the information you have submitted at any time through the Website. You may contact us, if you wish to discuss any issues regarding your information.
Changes to This Policy
Accountability and Enforcement
We have established a program to monitor our adherence to the Principles and to address questions and concerns regarding our adherence. We encourage interested persons to raise any concerns with us using the contact information below. With respect to any dispute relating to this policy that cannot be resolved through our internal processes, we will cooperate with competent EU or Austrian data protection authorities and comply with the advice of such authorities. In the event that we or such authorities determine that we did not comply with this policy, we will take appropriate steps to address any adverse effects and to promote future compliance. To learn more about the Safe Harbor program, please visit http://www.export.gov/safeharbor/
If you have further questions, comments or concerns, please contact us.